Free Expedited Shipping on all orders in the USA.
Customer Frequently Asked Questions
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Tell me more about Nathaniel Jewelry?
Nathaniel Jewelry™ has had the opportunity to do business with many of the leading jewelry retailers of the United States, Caribbean Islands, Europe, and the Far East. Discover our latest innovative products and consistently developing new designs and styles. |
Payment Method and Payment Security |
| Q3. How do I pay for a product? To ensure that your payment is made safely nathaniel jewelry use Paypal , and Authorize.net virtual credit card processing software. |
Postage and Delivery |
| Q4. What is the cost of delivery? We offer free shipping on all our items Q5. Can I have a different delivery address to my billing address? A. Yes. When filling in your details in the personal details section you can select and enter details of a delivery address which is different to your billing address. Q6. What delivery options are there? A. For delivery within USA, we offer a standard delivery service of 5 – 7 working days. Sales are processed Monday to Friday. For overseas shipments, delivery is by FedEx, signed for on delivery may take longer, depending on destination of shipment. Q7. How can I check the progress of my order? A. You will be sent automated emails when your order is accepted, and also when it is dispatched. You can also see this information in your order details in “my account”. Q8. What happens if I am not in when the goods arrive? A. For standard delivery you will be left a card by An Post with details of your local sorting office where you can collect the goods. Q10. How long should I leave to receive goods before contacting you? A. Please allow the full delivery period selected for your goods to arrive. If you have not received your delivery by this time, please contact us through our website, www.nathanieljewelry.ie. Please also check that it is not with your local An Post sorting office first, just in case the postman has forgotten to leave you a delivery card. Q11. What happens if the courier has misplaced my parcel? A. In the unlikely event of your parcel being lost by the courier, as the sender we are responsible for making enquiries into the lost item. This means that once the courier classes a parcel as lost (item not found within 15 working days for An Post, International delivery is 28 working days), we can process a replacement order or refund immediately. Q12. Do you deliver overseas? A. Yes, we deliver worldwide. If your country is not listed in the “select country” box, please contact us. and we will process your order. |
Exchange and Refunds |
| Q13. What is your returns and exchange policy? A. We offer a 30 day hassle free warranty exchange and return policy. For faulty goods, please return the product to us asap. However, if you are not happy with a product for any other reason, you may return them for an exchange or refund within 30 days, as long as they are returned complete with tags and original packaging in a fully re-saleable condition. Points to Note regarding Goods for Refund or Exchange. - Goods must be returned within 30 days. - Apart from faulty runners, runners that have been worn outside can no longer be returned to the nathanieljewelry. Therefore, our advice is to wear the runners indoors for a number of days, testing the feel and comfort of the shoe. If you are subsequently not fully satisfied with your runners, please return them to us and the exchange process will commence. - All goods must be accompanied by original receipt. - All goods must be in their original packaging. - Any free items shipped with your purchase, must also be returned to nathanieljewelry. If they are not returned, they will be charged to your credit card. - All goods must not be used. - For exchanges, new items to be posted will be charged new standard delivery charges. - For refunds, we will refund your original payment method with the cost of your purchase less the original cost of postage to nathanieljewelry. Q.14 How do I return an item? A. Please contact returns@nathanieljewelry.com and we will send you a returns form by email. You need to fill in the relevant details and enclose with the returned product. Q.15 What postage service should I use for returning product.? A. For your peace of mind we suggest you send returns by signed for/ recorded delivery. Please also insure you package for the price paid. This means that if your parcel is lost in the post you will be able to claim from the carrier for goods that were lost. At your own discretion, you can use Standard post, which is more economical but offers no insurance. We cannot accept responsibility for lost or damaged post. |
Engagement & Wedding Rings
- 3-Stone Engagement Rings
- Solitare Engagement Rings
- Engagement Ring Sets
- Solitare w. Accents
- Diamond & Gemstone Rings
Top Categories
- Diamond Studs Earrings
- Fancy Colored Diamonds
- Diamond Pendants
- Diamond Tennis Bracelets
- Diamond Martini Earrings
- Diamond & Gemstone Bracelets
- Diamond Hoop Earrings
Sterling Collection
Watch Collection
